Who Can Buy

Mt. Eden Floral Comapnay sells wholesale fresh flowers, cut greens, and floral supplies. We are a full-service distributor to all types of floral resellers. Our customers include:

Retail Florists

Freelance Floral Designers

Wholesalers

Catalogue Retailers

Supermarkets

Interior Decorators

Caterers

Event Planners

Craft Manufacturers and Retailers

Visual Merchandisers

New Customers

Mt. Eden Floral Company requires a signed and completed California Resale Certificate with a valid "Seller's Permit" number from each customer before we can process an order. You can register online at www.mteden.com or at any one of Mt. Eden Floral's Bay Area wholesale locations in San Francisco or San Jose, CA. All orders to new customers will be shipped COD unless credit approval or advance payment has been made (see Method of Payment, below). Credit applications are available by mail, fax, or at any Mt. Eden Floral wholesale store.

Customers with Trade Credit

Payment of invoice for customers iwth trade credit is due net 15 days from the end of the month of purchases. A charge of 1.5% will be added on all past due payments. Trade credit will be revoked if payments are not made on time.

Ordering

Orders can be placed by phone, fax, or email to any of the Mt. Eden Floral Company locations during regular business hours.* Orders must be confirmed by a Mt. Eden sales person. Most orders can be shipped within 24 hours. All backorders will be cancelled unless otherwise specified by the customer. *Exception: Orders shipped via UPS must be placed through the San Jose store only.

Minimum supply order shipped via UPS or other carriers: $50.00. Orders less than $50.00 will be subject to a $5.00 handling charge. Minimum order delivered by Mt. Eden truck: $100.00 fresh flowers and floral supplies combined.

Pricing

We will make every effort to maintain the prices indicated herein. All prices, however, are subject to change without notice, and we maintain the right to invoice shipments at the most current price. Our sales people will be happy to quote you current prices on specific items upon request. All prices are quoted net.

Method of Payment

We will accept checks, money orders, cash, and the following credit cards: Visa, Mastercard, and Discover. All checks must be pre-printed (no starter checks please) with the current customer name or business name, address, and phone number. (Personal checks must be accompanied by a valid California driver's license number.) A $20 charge will be assessed on all returned checks. Checks will not be accepted from customers who have had 3 returned checks.

Freight and Shipping

All prices are FOB the Mt. Eden Floral store where they were shipped from. All orders will be shipped via the "best way" unless otherwise specified by the customer.

MT.EDEN FLORAL DELIVERY TRUCK
If you are within the Mt. Eden Floral Co. delivery area, your order will arrive on one of our trucks.

GROUND SHIPMENT
Supply orders outside of the Mt. Eden Floral Co. delivery area will be shipped via UPS unless otherwise specified. Fresh flower orders will be shipped ia the most appropriate way to ensure product quality. Shipping and handling charges will appear on all invoices.

COMMON CARRIER SHIPMENTS
All glass, oversized, or fragile items will be shipped by common carrier if the delivery address is outside the Mt. Eden Floral Co. delivery area. COD payments are not available for orders shipped via common carrier.Common carrier shipments must be pre-paid by credit card or check.
br> EXPRESS COURIER SHIPMENTS
Orders outside the Mt. Eden Floral Co. delivery area that require overnight or express delivery can be shipped via UPS or FedEX. COD payment is not available for orders shipped via express couriers.

Returns and Claims

1. check your order immediately and thoroughly upon receipt. Shortages, overages, incorrect or damaged merchandise must be reported within 24 hours of receipt for fresh flower orders and within 48 hours of receipt for supply orders. All products must be returned to Mt. Eden to receive credit.

2. Returns will not be accepted without prior authorization from Mt. Eden Floral Co. Return authorization is issued by the store where the product was purchased.

3. A 15% restocking charge will be assessed on all floral supply returns unless the merchandise is defective or Mt. Eden made an error filling the order.

4. All returns must be accompanied by a receipt.

5. Store Credit will be issued for authorized returns. Mt. Eden does not issue cash, check, or credit card refunds.

6. Seasonal and holiday merchandise is not returnable.

7. All credits must be used within 6 months.

MT. EDEN FLORAL COMPANY IS NOT RESPONSIBLE FOR ANY ADVERTISING WITH RESPECT TO THE PRODUCTS BY ANY OTHER PARTY. WE ARE NOT RESPONSIBLE FOR THE IMPROPER USE BY ANY PARTY OF THE PRODUCTS DEPICTED IN THIS WEBSITE AND CATALOG.